Account deletion

Delete your Licenva account

You can permanently delete your Licenva account and the data associated with it — inside the app, on the web, or by email if you cannot sign in. You do not need to reinstall the app.

Email a deletion request Delete on the web

Delete it inside Licenva

In the Licenva app on iPhone or Android, or in the web app, go to:

Profile → Edit Profile → Delete Account

Type DELETE to confirm. Deletion starts as soon as you confirm: you are signed out and the account can no longer be used. Deletion is permanent and cannot be undone, so download any documents or packets you want to keep first.

Without the app

If you cannot access your account, email support@licenva.com from the email associated with the account and use the subject “Delete my Licenva account.” We may ask you to confirm that the request comes from the account holder, and we respond to verified requests within 30 days.

What is deleted, and when

Your account information and the data associated with it — your profile and NPI details, uploaded documents, credential records, reminders, and share links — are deleted or de-identified from active systems within 30 days, subject to the exceptions and backup periods described in the Data Retention & Deletion Policy:

Encrypted backups are overwritten on our normal backup cycle, which does not exceed 30 days.
Server logs and diagnostic records are kept for up to 90 days for security purposes.
Information may be kept longer where the law requires it.
Copies of packets you already shared or downloaded are outside Licenva's control and are not affected.

Deleting the app from your phone does not delete your account.

Need help?

Visit Licenva Support or read the Privacy Policy.